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  • Writer's pictureShawna Pratt

WANDReview July '24 Edition

The latest WAND Taxonomies, Glossaries, CDMs, and Updates


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WAND's Sentiment Taxonomy


Welcome to WANDReview! This month, we are excited to highlight our comprehensive Sentiment Taxonomy! Our Sentiment Taxonomy is a delightful collection of 1,978 terms and 25 synonyms, curated from real-world reviews. It's like having a chatty friend who knows just how to describe every customer sentiment.


Imagine having a superpower that lets you truly understand the tone of your customer communications. With our extensive set of terms and real-world input, you can quickly and easily capture the essence of every piece of feedback.


Our taxonomy is fully-customizable to fit your unique needs and industry quirks. Whether you're decoding emails, reviews, or phone transcripts, you'll always know exactly what your customers are feeling.


Keep the conversation heartfelt and always on point with the WAND Sentiment Taxonomy, because every word matters.


Comprehensive Coverage:


Our Sentiment Taxonomy contains 1,978 terms and 25 synonyms. Here are the top-level terms:


  • Very Satisfied (206): This service was Awe-Inspiring! The team was an Absolute Pleasure to work with! It is my Favorite tool to use!

  • Satisfied (253): We are A Fan of this organization! The site was Accommodating to my team's needs. I think that this product Works as Described.

  • Neutral (166): This tool was Not Perfect, but it got the job done. The company seems a bit Old Fashioned. You Should Know that...

  • Dissatisfied (1,074): This company is A Joke. The agents really need to Be More Responsive. I was Confused by the instruction manual.

  • Very Dissatisfied (275): I am Absolutely Appalled by the service we received! The team was Hostile, Incompetent, and we are Hugely Disappointed.



Why Choose WAND's Sentiment Taxonomy?


  • Efficient Organization: You can streamline your document management, reduce errors, and improve data retrieval, all in just a few clicks!

  • AI Training: Enhance your AI systems with precise and relevant data categorization.

  • Customization: We know each business is unique, which is why all of our taxonomies are fully-customizable which allows you to tailor the taxonomy to fit your specific business needs or industry requirements.


What's in a Name?

Words can mean lots of different things depending on the context, audience, and industry. Understanding the differences and employing a company-wide glossary can avoid a lot of confusion in communications! Consider, if you will, the word...

Blue

  • To feel sad or depressed

  • A color, eg. sky or water




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